Privacy Policy

Information we collect

When you visit or use Bonza96 Casino, we may handle information that you provide, information created through your activity and information received from service providers. The information collected depends on the services you use, the actions you take and the checks that are required before or during the use of an account.

In this article

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create and manage an account. We may also collect information used to confirm that an account belongs to the person using it. If verification is required, this can include copies of identity documents, proof of address, images or other information needed to complete an appropriate check.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or other financial service partners. We may receive transaction confirmations and limited payment details needed to identify a payment, prevent misuse, provide support and maintain accurate records. Full payment details may be handled directly by the relevant payment provider rather than stored by the casino site.

Device, usage and cookie information

When you use the website, we may collect technical details such as your IP address, browser type, device type, operating system, language, time zone, pages visited, approximate location, referral information and activity on the website. We may also collect information about how the website performs, including error reports and security events. Some of this information is collected through cookies and similar technologies.

Messages and support information

If you contact support, we may keep your messages, account details, attachments and information about the issue you report. We may also record relevant communications and case history so that questions can be answered consistently, disputes can be reviewed and service quality can be maintained.

How we use information

We use information for legitimate operational, security, customer service and compliance purposes. The purposes may vary according to the type of information and the way you use the website. In general, information may be used to:

Create, operate and maintain your account, including managing login access and account preferences.
Process deposits, withdrawals and other account transactions, and keep accurate financial records.
Complete identity, age, eligibility and account verification checks where required.
Detect, investigate and prevent fraud, money laundering, account misuse, collusion, payment abuse and other suspicious or unlawful activity.
Protect the website, systems, players and service providers from security threats, unauthorised access and technical abuse.
Provide customer support, investigate questions and resolve complaints, payment issues or account problems.
Communicate with you about your account, transactions, security, website changes, service messages and other important operational matters.
Send marketing communications where permitted and where you have provided any consent that is required. You can withdraw consent to marketing at any time.
Understand how the website is used, test and improve features, monitor performance and develop a more reliable player experience.
Meet legal, regulatory, taxation, accounting, record-keeping and responsible gambling obligations that apply to the operation of an online gambling service.
Establish, exercise or defend legal rights, respond to valid requests from authorities and manage disputes or investigations.

Some information is necessary for the website to provide an account or process a requested service. If you do not provide information that is reasonably required for verification, payments, security or legal compliance, we may be unable to open or maintain an account, complete a transaction or provide particular features. We aim to request information that is relevant to the purpose for which it is used.

We do not use personal information for purposes that are incompatible with the reason it was collected unless a further use is permitted or required. Where appropriate, we may combine information from different parts of the website to maintain accurate records, protect accounts and understand service activity.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies that allow a website to recognise a browser or remember information about a visit. Bonza96 Casino may use necessary cookies to support login, security, navigation and core website functions. Other cookies may help remember preferences, understand website usage, measure performance or support relevant communications where permitted.

You can manage or remove cookies through the settings in your browser. Most browsers allow you to block some or all cookies, delete existing cookies or receive a notice before a cookie is stored. If you disable necessary cookies, some account or website features may not work correctly. Browser settings may not remove information that has already been collected for another lawful purpose.

When information may be shared

We may share relevant information with trusted organisations that help provide, secure or improve the website. These may include payment and banking service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, analytics providers, professional advisers and other contractors that process information on our behalf. They are expected to handle information securely and only for appropriate purposes.

Information may also be disclosed where necessary to protect players and the website, enforce applicable terms, investigate suspected fraud or unlawful activity, respond to a valid legal request, or meet a legal or compliance obligation. We do not share more information than is reasonably needed for the relevant purpose. If information is processed by a provider in another country, appropriate steps may be taken to protect it in accordance with applicable requirements.

Keeping information secure

We use reasonable technical and organisational measures designed to protect information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and restrictions on who can view information. No website, device or method of transmission can be guaranteed to be completely secure, so you should protect your login details and contact support promptly if you believe your account has been accessed without permission.

Retention and your privacy rights

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, financial records, auditing and service improvement. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your available choices

Depending on the circumstances and any applicable restrictions, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information and withdrawing consent to marketing communications.

Access: ask for a copy of the personal information associated with your account or ask for general information about how it is used.
Correction: tell us if information is inaccurate, out of date or incomplete and ask for it to be corrected.
Deletion: ask for information to be deleted where there is no continuing reason for it to be retained. Deletion may not be possible where records must be kept for legal, security, transaction, dispute or compliance purposes.
Marketing consent: withdraw your consent to marketing or ask for marketing communications to stop. You may also use an unsubscribe option where one is provided. Operational messages about your account or transactions may still be sent when necessary.
Questions or objections: ask for more information about a particular use of your data or raise a concern about how it has been handled.

To exercise your data rights, please contact support@bonza96casino.online and explain what you are requesting. Include enough information for us to understand the request, but do not send unnecessary sensitive information. We may need to verify your identity before releasing information or making changes, particularly where a request relates to account access, identity documents or payment records. This helps protect your account and prevents information from being disclosed to the wrong person.

We will review requests in line with applicable requirements and the circumstances of the request. If a request cannot be completed in full, we will generally explain the reason, such as a continuing legal retention requirement, security concern or need to protect another person’s information.

Children, changes and contact

Children and age-restricted services

The website is intended only for people who are legally permitted to use online gambling services. We do not knowingly invite children to create accounts or provide personal information. If you believe that a child has supplied information, please contact support@bonza96casino.online so the matter can be reviewed and appropriate action can be taken.

Links to other websites

The website may contain links or integrations provided by third parties. Those services may have their own privacy notices and handling practices. This Privacy Policy does not control websites or services that are not operated by Bonza96 Casino. You should review the relevant privacy information before providing personal details to another service.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The latest version will be made available on the website. We encourage you to review it from time to time. Where a change is significant, we may provide an additional notice through the website or by another appropriate method.

Contact about privacy

For privacy questions, data access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@bonza96casino.online. Please use the subject line Privacy Request where possible and describe the information or action you are asking about. We will use the details you provide to assess and respond to your request.

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